Inbound Call Center Services that Reduce Costs and Increase Efficiency

58% of call center costs are a direct result of salary and benefits paid to employees*. It seems obvious that to reduce costs and increase overall ROI, improved efficiency in this area is a necessity. By streamlining the flow of and response to inbound calls with QWCC inbound call center services, operations costs associated with employee salary and benefits can be greatly reduced. Outsourcing an inbound call center solution is the easiest way to improve efficiency and ROI.   * Purdue Research Foundation, 10/06/00

QWCC inbound call center services from Qwest can help businesses of all sizes achieve their customer service and financial goals. By using an ASP model to deliver your call center solution, QWCC provides an easy to implement, cost effective solution for companies with 5 or 5000 customer service representatives.

Benefits include:

• Reduced Costs and Increased Efficiency
• Easily Implemented, Managed and Changed
• Web and Telephone Infrastructure Integration
• CTI and IVR
• ASP Enabled - Carrier Grade Service and Carrier Neutral
• vXML based

QWCC is an inbound call center solution built to converge your web and telephone infrastructure and increase brand recognition through a unified customer experience. For more information on inbound call center services from Qwest, please fill out the form below.